Return policy - Casual, Sport Chic in Nur-Sultan (Astana) and Almaty

RETURN POLICY

1

Return policy

You can return the product within 14 days of receipt of the order by the client. Non-used products are accepted for return, with all tags, labels and original packaging.

2

Return clearance

Contact us and let us know what things you want to return by choosing a convenient way to communicate with L23: by phone +7 (7172) 49 23 23 or by e-mail: info@l-23.com

3

Sending return goods

Pack the returned goods and send to our address: Nur-Sultan, Ak-Bulak-2, per. Sarykengyr 3, index 010000 or at Almaty, Al-Farabi Ave. 77/8, shopping center "Esentai mall", index 050040. Phone number: +7 (777) 823 23 23. At the time of preparing the goods for return, make sure that the original packaging of the item with all the company stickers and bar codes, as well as all company labels and labels on the item itself are preserved. The product should keep its original presentation, not to be worn. Goods for return are accepted within 14 days, not counting the day of purchase.

4

Ways to send a refund

Through the offices of Kazpost JSC or courier service to the address: Nur-Sultan, Ak-Bulak-2, per. Sarykengyr 3, index 010000, as well as at Almaty, Al-Farabi Ave. 77/8, shopping center "Esentai mall", index 050040. Telephone number: +7 (777) 823 23 23.

5

Refund

МWe will refund your money within 5 business days of receipt of the returned goods and its verification. The method of return must be agreed with you by phone.

6

Ways to refund money

If the products that you received not what you ordered. We will refund all the money spent. The cost of goods and return shipping will be refunded to the buyer.